Return policy

Right of Withdrawal (EU Consumer Protection)

In accordance with European Union consumer protection regulations, you have the right to withdraw from your purchase and return your order within 14 calendar days from the date of receipt, for any reason and without providing justification.

Return Conditions

To qualify for a return under the statutory right of withdrawal, the product must be in its original, delivered condition: unopened, unused, sealed, and in its complete original packaging. Proof of purchase (receipt or order invoice) is strictly required to process your return.

How to Request a Return

Online Contact Form: To submit your request, simply fill out our contact form by clicking the button below—no account login required.

Email Request: Alternatively, notify our customer support team at info@ploumioliveoil.com.

Return Shipping Guidelines

Once your return request is approved, we will provide you with full return instructions. Items dispatched to us without a prior return request will not be accepted. Return shipping costs are the customer's responsibility, unless the item delivered was defective or damaged.

Return Address:

KAREPIDIS ESTATE

Provincial Road Heraklion - Pretoria, Pyrgos, P.C. 700 10, Crete, Greece

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us immediately at info@ploumioliveoil.com if an item is defective, damaged during transit (e.g., broken bottle, dented tin), or if you received an incorrect product. We will promptly evaluate the issue and arrange a free replacement or a full refund.

Exceptions & Non-Returnable Items

Due to health protection and hygiene regulations regarding food products:

Returns of olive oil products are accepted only if the seal, cap safety band, bottle, or tin remains intact and unopened. Opened or used food items cannot be returned.Customized goods (such as Private Label / custom-branded orders), sale/promotional items, and digital gift cards are non-refundable.

Exchanges

The fastest way to exchange a product is to return the unopened original item. Once the return is received and accepted, place a new separate order for the desired item.

Refunds

Upon receiving and inspecting your returned shipment, we will notify you regarding the status of your refund. Approved refunds are credited automatically to your original payment method within 10 business days. Please allow additional time for your financial institution or credit card provider to post the funds. If more than 15 business days have elapsed since your refund approval, reach out to us at info@ploumioliveoil.com.